Returns & Exchanges
At Alexis, we want you to be completely satisfied with your fashion investment. If you are not perfectly happy with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn items with original tags attached into the original shipping box or a secure mailing bag.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package, ensuring old labels are covered.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing